We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious - we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.
At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we're looking for a Customer Service Specialist - German Speaking (m/f/x) to join the team!
As a Customer Service Specialist - German Speaking (m/f/x/) , you step beyond traditional support and take ownership of quality, performance, and continuous improvement across our Customer Operations. You’ll play a key role in elevating how we serve customers by driving excellence, coaching teams, and optimising processes. Working closely with stakeholders, you’ll turn insights into action and ensure our service stays fast, efficient, and customer-focused. This role gives you the chance to influence how we operate day-to-day while developing both people and performance. If you thrive in a dynamic environment and love making an impact, this is your pitch.
Your Playing Field
- You drive service quality and operational excellence, ensuring every customer interaction meets our high standards.
- You act as an operational lead during shifts, proactively managing KPIs, service levels, and queue performance to hit business targets.
- You lead training and coaching sessions, helping agents raise their game and build lasting expertise.
- You identify and implement process improvements that boost efficiency and consistency.
- You support workforce planning and readiness, ensuring seamless service delivery at all times.
- You use your analytical mindset to turn data into insights and actionable solutions.
- You build and maintain clear documentation, standards, and best practices that support team success.
- You partner with stakeholders to create sustainable improvements for both customers and agents.
- Customer Experience. Proven background in customer service, ideally within the iGaming industry.
- German Language. Native-level German with fluent English communication skills.
- Coaching Skills. Experience in training, coaching, quality management, or workforce management.
- Analytical Thinking. Strong problem-solving skills with a structured and solution-oriented approach.
- Ownership Mindset. Proactive attitude with high accountability and hands-on execution.
- Stakeholder Skills. Ability to collaborate effectively and manage cross-functional relationships.
- Improvement Focus. Passion for continuous improvement and delivering exceptional customer experiences.
- Flexibility. Willingness to work a 5-out-of-7-day roster, including weekends and shifting schedules.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible.
- Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance and subsidized parking.
- On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan.
- Gym Allowance. Because we love Sports!
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico’s right for you? Apply now and join our winning team!
If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
VALUES
VALUES
Be a Champion
Our four core values guide all we do. Explore each one to learn what matters most at Tipico.
Win high as a team
Win high as a team
We play to win—together. Bold goals, relentless ambition, and team synergy drive us to deliver excellence. Every pass counts, every player matters. We trust and respect each other to achieve greatness and become champions.
Own the game
Own the game
We take full ownership of our roles, decisions, and outcomes. Champions rise by being accountable, learning from every play, and showing leadership at every level.
Get better every day
Get better every day
We’re always learning, evolving, and pushing boundaries. We study the game, refine our skills, and continuously adapt to stay ahead of the game and achieve lasting success.
Excite the arena
Excite the arena
Just like champions thrive on a packed stadium filled with energy, millions of customers are cheering us on to deliver top-tier experiences. Every play we make, every decision we take, is with their experience in mind.