Retail Billing Support Agent (m/w/d) – German speaking

Key Responsibilities

Your daily playground:

  • Assure Franchise Partners Billing and Data Management
  • Administrating accounts receivable/payable and dunning process
  • Processing general accounting and clerical duties
  • Calculating the contracts’ commission and service fees
  • Managing accounting functions including maintenance of general ledger, accounts receivable, loans, deposits and payment of commissions
  • Ensure adequate controls and accuracy are in place and are regularly performed with due care (e.g. bank and accounts reconciliations, mapping of shop channels, authorizing block/unblock services to Franchise Partners, days of aged accounts receivables, special agreements)
  • Processing of contract management queries and managing partner queries, via telephone and email, and offering an outstanding service
  • Provide assistance to the Head of Department by identifying and implementing process improvement of accounting processes and procedures
  • Identify problems at an early stage and find creative solutions
  • Contribute to the department team with a positive attitude and a friendly approach


What skills should you bring to the pitch:

  • Strong background in accounts receivable and debt collections
  • Excellent communication skills, both verbal & written
  • 1-2 years’ experience in a customer facing role, preferably within the gaming industry, with a good understanding of excellent customer service practices
  • Experience of all MS office applications, especially Excel
  • Knowledge of Accounting software; experience with Microsoft Dynamics would be an asset
  • Attention to detail and excellent organisational skills
  • Ability to work on own initiative and to plan workload, having a pragmatic approach
  • Customer oriented with good problem-solving skills
  • Fluency in German and English is mandatory
  • Affinity for technology and data is an asset

Additional Details

What we offer:

  • Agile and multicultural company with flat hierarchies
  • Self-organised, self-responsible and entrepreneurial employees
  • Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare
  • Opportunities to develop and grow
  • Relocation Assistance
  • Office sea-views, social events, healthy treats, kitchen on every floor


Saint Julians, Malta
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