Casino VIP Account Manager – German Speaking (m/w/d)

Key Responsibilities

You would like to be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn? You want to use your analytical skills and profound understanding of customer behaviour?

Your playing field:

Will consist of…

  • Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
  • Constantly reactivate players with calls, emails, SMS and chat
  • Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
  • Create and oversee marketing and player management strategies for VIPs
  • Collect feedback by talking to VIP players and escalate it to the responsible team
  • Welcome potential VIPs to the website after they made their first deposits
  • Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
  • Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
  • Contact big winners and big losers on a daily basis
  • Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations

Requirements

Which skills should you bring to the pitch:

  • You are a German native speaker with English to a business-standard
  • You are an excellent communicator across all channels with high confidence on the phone
  • You have a business- and sales-oriented approach
  • You are passioned about Casino games (Slots, Table Games, Live Dealer)
  • You have good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus
  • You are able to deliver results and outstanding services whilst working to tight timelines
  • You are a self-starter with a positive, can-do attitude and good problem solving skills

Additional Details

What’s in it for you:

  • Agile and multicultural company with flat hierarchies
  • Self-organised, self-responsible and entrepreneurial employees
  • Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare
  • Opportunities to develop and grow
  • Relocation Assistance
  • Office sea-views, social events, healthy treats, kitchen on every floor

Location

Saint Julians, Malta
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