1. What’s your Tipico story?
I started with Tipico in January 2019 as a Customer Service agent. I instantly loved the job and the work environment. I am now Customer Service Trainer, taking care of the training for our Customer Service new starters.
2. What was your first impression of Tipico?
My first impression of Tipico was good. The team was nice, friendly and supportive. I could always ask any colleague, trainer or team leader if I needed something and everybody was ready to help and very patient with all my questions. Besides that, I got the required training in sports betting, casino knowledge as well as various procedures in order to answer any query a customer may have.
3. Mention your best moments working here.
This is a hard one… Every day has something good, but the Summer and Christmas parties are always fun.
4. What challenges do you face?
The business is very fast paced and subject to a lot of changes which for the Customer Service department means that a lot of our procedures may change from one day to the other. It is part of my job to think through all possible scenarios that may arise from a Customer Service perspective, update the written procedure and make sure all our Customer Service agents are trained accordingly.
5. What is special about Tipico?
As an iGaming company we offer our customers fun, safety and transparency while betting and gaming and a constantly growing offer of Sportsbook and Casino games. From the moment I started working at Tipico I realised that each person in the company is important to reach the above goal. The company gives everyone the opportunity to be part of something bigger by offering great benefits and a nice work environment. One is constantly supported to reach one’s maximum potential.
6. What’s your daily pitch like?
I try to be at work 15 minutes before my starting time at 8 to get a coffee and set up everything. The rest of the day I teach new starters and current CS agents about procedures, communication, systems and our product. Besides that, I support the team with any questions they may have and take care of certain difficult cases.
7. What do you look forward to when you walk into our offices?
Mostly the company of the team and working with all our colleagues.
8. As you know we love sports.. which is your favourite?
Football. It’s just something you grow up with when living in Germany. Once I started at Tipico I started having a closer look at American Sports too, and developed an interest in Basketball and American Football.
9. What is your one piece of advice for anyone interested in being part of our game?
Work hard, and you can achieve anything in this company.