Verification Manager (m/f/x)

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for a  Verification Manager (m/f/x)  to join the team!

Join us and lead a team of Verification Analysts towards reaching our department targets and goals. Your game plan is to ensure high-quality performance in order to mitigate compliance breaches and to support the Head of Department in executing the department strategy and roadmaps.

Your playing field:

• You will take ownership of B2C operational alignment between two of our pillars, Online and Retail
• Lead your team of Agents and Analysts, onboard them effectively and keep track of their performance in reaching our department targets, KPIs and SLAs – we never settle for second!
• Data is how we stay ahead, gain insights and drive innovation. You will report any technical improvements or abnormalities to our Optimisation team and any suspicious behaviour to our Compliance team.
• Since our and business relies on ethical transparency and integrity, and it’s the standard we set, you will take care that correct quality monitoring is in place to mitigate compliance breaches.
• While working closely with Compliance, all GDPR, Legal and Compliance processes will be kept up to date and practical training will be provided to your team, we never stop learning
• We aim to Maximise Spannung for our customers! So keep up to date with our Customer Operations developments and maintain your strong relationships with stakeholders.
• You will support with audits and since every day is different with new challenges to tackle, when ad-hoc matters arise, they’re in your hands.

Which skills should you bring to the pitch:

• Minimum of 3 years’ experience. In a similar role or in a Customer Operations function within iGaming . It is essential that you have experience in developing, managing and inspiring team members is essential.
• Verification Practices and Processes/GDPR/Legal & Compliance. We need your knowledge to reach our goals.
• Languages. Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission. English is the way we communicate within the company– score some extra points with us if you can speak and write in German too.
• Bachelor’s degree. Or post-secondary qualification/equivalent qualification is desirable.
• Strong communicator:  Excellent verbal and written communication skills – You know how to manage and negotiate with stakeholders and team members.
• Advanced analytical and problem-solving skills. We need your attention to detail and to come up with the best solutions for us, along with your Data Mining skills.
• Knowledge of Tools. You have a good understanding of Microsoft Office- Outlook, Word, Excel and PowerPoint. Knowledge in Confluence and JIRA is beneficial

This is how we score with you:

• Established International Group.  We have a solid foundation on which to grow
• Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential
• Relocation Support.  To make your move to Malta as smooth as possible 
• Gym Allowance.  Because we love Sports!
• Modern offices.  Our very own Karlsruhe campus provides an open plan space with the latest technology
• Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections
• Supportive Environment.  We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us
• You choose your own hardware.  Macbook or Windows? We love tech and this helps us stay ahead

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!