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Verification Agent (m/f/x)

Saint Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Verification Agent to join the team!

Do you want to break into the iGaming Industry? Do you have office experience and a good attention to detail?  The Verification Agent will be taking decisions to verify or close accounts and will be identifying more complex scenarios for forwarding to the second level KYC support. The Verification Agent role offers you the opportunity to grow your skills and advance your career within the Customer Operations team at Tipico.

Your playing field:

  • You will conduct first stage screenings by verifying and validating documents such as passports, ID documentation, bank statements and others.
  • You will perform account investigations and assess whether additional KYC documents are required.
  • Validating customer payment methods and take decisions if documents are required would fall under your responsibilities.

Which skills you should bring to the pitch:

  • Detail Oriented. You are energised by scrutinising information and documentation to ensure validity. 
  • Trustworthy.    Ensuring our customers have a safe place to maximize their love of the game!
  • Nimble learning mindset.   You will ensure that department procedures are always being followed  and contribute proactively to systems, department and process improvements.
  • Good knowledge of the English language . Our team consists of more than 30 different nationalities working together to achieve the Tipico mission.  English is also the official language of the Tipico Malta office.
  • Flexible. You would be required to work in shifts, weekends and public holidays.

Additional Skills:

  • Good understanding of processing data and interpreting information (e.g. from databases or reports).
  • Knowledge of Microsoft Office and navigation of web applications.
  • Good analytical skills and attention to detail.

This is how we score with you:

  • Established International Group.  We have a solid foundation on which to grow. 
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and subsidised parking.
  • On-site childcare.  Worried about where to leave your 3+ year old kids? We’ve got a game plan.
  • Sports Incentive.  We want you to remain active and will subsidise a membership of the sport of your choice.
  • Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
  • Events . Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you? Apply now and join our winning team! 

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!


Team Customer Focus

Relentlessly giving moments of Spannung to our customers through insight, strategy, and creativity.

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Location Malta

Our international headquarters in St Julian’s, Malta, offers sea and sunshine all year round, as well as being the base for our iGaming services.

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Culture

Our Vibrant Culture

Life here is electric. We unite in Trust, Progress, and Passion, ferociously Maximising Spannung. We’re down-to-earth and real, with the competitive spirit to adapt, achieve, and celebrate. Every day is different at Tipico. We like it that way!

Diversity & Ethics

The Winning Difference

Diversity breeds victory. Our culture is open, curious and accepting; we value viewpoints from all walks of life. With 40+ nationalities in our team globally, we celebrate each other’s unique, real personalities, making us stronger, together.