We are Zastrpay
As an innovative, product-focused & leading cash payment provider, we have a mission: We bring cash to the digital world! Thanks to many years of experience in cash transactions, we developed a strong understanding of our customers' needs. We operate offices in St. Julian's, Malta as well as in Vienna, Austria and are duly licensed and regulated by the Malta Financial Services Authority (MFSA) as an e-money institution. We are member of the Prepaid Association of Germany (PVD).
Your Department - Operations
Operations work with almost every other team within Zastrpay, ensuring seamless and efficient processes to deliver a great customer experience and making sure any issues are resolved in a timely manner.
We are currently looking for someone to develop and manage a team of customer operations analysts ensuring that operational business processes and procedures are adhered to as per guidelines, instructions, and required standards. Within this role, you will support the scoping of new processes and procedures and the respective controls to ensure regulatory compliance, while collaborating with different departments and external stakeholders. Will you be our next Team Lead Operations (m/f/x) ?
Some of the tasks you will be doing:
- Supporting the Head of Operations in overseeing the day-to-day operations, ensuring compliance through monitoring of KYC verifications, transaction monitoring and other AML processes.
- Sharing your experience, while developing, leading and training a team of Operations Analysts.
- Leading the team performance reviews and report on operational KPIs to drive consistent improvements.
- Leading the communication with external stakeholder, providing appropriate support to our distributors, business partners and customers.
- Identifying and implementing operational controls in line with regulatory requirements, then support in the creation and maintenance of necessary procedures for the team.
You will be a good fit if:
- You hold a Bachelors Degree in a related field of study as well as professional experience in either Payment Services, Finance or a related fast moving industry.
- You bring experience in developing and leading operational teams.
- Excellent Stakeholder Management, as well as strong verbal and written communication skills, characterize you.
- You have an eye for detail and always make sure to keep yourself organized.
- You are fluent in English both verbal and written.
It would be great if you have any of the following:
- Experience working in a start-up environment.
- Fluency in German would be considered as an asset but not mandatory.
What we offer:
- Start-up Environment . Be part of forming the company culture by getting in at the ground level of this organization.
- Personal and Professional Growth . We offer you opportunities to develop and grow to unlock your potential.
- Competitive Package . We care for our employees, offering an indefinite contract, competitive salary, private health and dental insurance, and subsidized parking.
- On-site childcare . We value all our employees, and we want to support them in the best way. We provide after-school access to our on-site childcare for children over 3 years of age.
- Sports Incentive . We want you to remain active and will subsidize your membership in the sport of your choice.
- Events . Sponsored charity and team gatherings, we like to have fun together as a team and reinforce our connections.
- Supportive Environment . We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each one of us.
Do you think a career at Zastrpay is right for you? Apply now and join our dynamic team.
If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.
We look forward to your application!
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with only the best, and we’re prepared to invest in you. Here at Tipico, we offer competitive salary and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
Our three core values guide all we do. Explore each one to learn what matters most at Tipico.
The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.
Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!
We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.