We are Tipico, the leading sports betting provider in Germany. We are not only one of the coolest sports brands, but also one of the most exciting iGaming companies. Everyone knows us, and we release and promote games from the most popular providers in the world of iGaming. We ensure that our players always enjoy a safe and responsible environment full of action every day!
We are fueled by our passion for the perfect product, using the newest technologies and partnering with the best to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung , thriving through our values of Trust, Progress , and Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress, extraordinary things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working
life? Then show us your game face – because we’re looking for a Retail Service
Manager (m/f/x) to join the team!
As the Retail Services Manager (m/f/x), you will play a pivotal role in orchestrating
and managing diverse processes within our business operations. Serving
as the crucial link between shop consultancy, franchisees in
Germany/Austria, and our Retail departments in Malta, you will be at the
forefront of driving excellence in contracts, finance, retail legal, and other
key pillars within the Tipico Group
Your playing field:
- You will serve as the seamless interface between Shop Consultancy, Operations, Internal Support, Retail Malta Contracts, Legal & Compliance, ensuring clear and efficient communication across departments.
- You will lead the charge in the onboarding and offboarding processes for stores and franchisees, driving efficient process and change management initiatives.
- You will contribute significantly to the preparation and establishment of internal policies, training programs, and instructions, ensuring alignment with organizational goals.
- It's in your hands to create, review, and enhance processes, systems, and training requirements, maintaining a dynamic and efficient operational environment.
- As the go-to person on contractual and financial matters within the retail business, you will provide valuable insights and guidance to the team.
- You will lead and execute project management activities within the in-store business, ensuring timely delivery and effective implementation of key initiatives.
- Your role includes overseeing Partner and Supplier Management, focusing on Service Level Agreement adherence and cost control to optimize operational efficiency.
- You will implement and manage robust Quality Assurance processes to uphold and enhance the quality standards across retail operations.
Which skills you bring to the pitch:
- Communication: Your ability to communicate and collaborate effectively with diverse stakeholders will be instrumental in fostering strong connections across departments.
- Experience: Your proficiency in driving and managing processes, coupled with your track record in successfully facilitating organizational change, will be a key asset.
- Analytical Thinking: Your strong analytical skills will empower you to assess and enhance processes, systems, and training requirements for continuous improvement.
- Project Management: Your proven ability to lead and execute project management activities will ensure the seamless implementation of key initiatives, contributing to the overall success of our projects.
- Language: We are the market leader in Germany. Therefore, strong communication skills, verbal and written are mandatory. As an international company, English is our main communication language.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness, and life), and free parking.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- On-site childcare. We’ve got a game plan to support you and your 3+ old kids.
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico is right for you?
Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on careers@tipico.com.
We look forward to your application!
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with only the best, and we’re prepared to invest in you. Here at Tipico, we offer competitive salary and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
OUR VALUES
Our three core values guide all we do. Explore each one to learn what matters most at Tipico.
TRUST
TRUST
The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.
PROGRESS
PROGRESS
Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!
PASSION
PASSION
We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.