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Retail B2C Operations Manager (m/f/x)

Saint Julian's, Malta


Our Lineup

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for a  Retail B2C Operations Manager (m/f/x)  to join the team!

Your daily pitch:

Passion drives us, our passion for sports, our passion for our retail business. We are always prepared and ready to take things to the next level for our customers, they are our main focus, the centre of everything we do. The purpose of this role is to ensure smooth running operations across all our teams dealing with our Retail customers, ensuring alignment across the business. We believe in faster running operations and improved customer experience to continue our success story and Maximise Spannung for our customers!

Your playing field

  • You will be the point of contact for all operational teams dealing with Retail Customers, both internally and externally.
  • You will take ownership of the whole process within the Retail B2C unit and lead key projects as agreed with the Director of Retail B2C. You will also be acting as a stakeholder for the team in various projects.
  • Data is how we stay ahead, gaining insights and driving innovation. Reporting and data sharing will take place within the Retail B2C unit and to stakeholders with the support of other teams and setting up self-service reports such as Domo.
  • Processes are the core of our operations, it is important to ensure that processes are documented, are up to date and are followed.

Which skills should you bring to the pitch:

  • Work Experience. 2+ years’ experience in a similar role
  • Bachelors/Master’s Degree. in Business Administration, Economics, Informatics or equivalent work experience
  • Languages. Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission. English is the way we communicate within the company– score some extra points with us if you can speak and write in German too.
  • Advanced analytical and problem-solving skills. We need you to come up with the best solutions for us.
  • Strong communicator:  Excellent verbal and written communication skills – You know how to manage and negotiate with stakeholders and partners.
  • Strong project management skills. And organizational skills to stay on top of the game
  • Highly data driven with a strong understanding of numbers. Let’s make evidence-based decisions and identify opportunities to grow.
  • Knowledge of Tools. You have a good understanding of Atlassian tools like Jira and Confluence and have Advanced knowledge of Excel.

This is how we score with you:

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support.  To make your move to Malta as smooth as possible 
  • Competitive Package.  We care for our employees, offering a competitive salary, private health, and dental insurance, and free parking.
  • On-site childcare.  Worried about where to leave your 3+-year-old kids? We´ve got a game plan.
  • Sports Incentive.  We want you to remain active with the sport of your choice!
  • Modern offices.  Our very own Tipico tower provides an open-plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

Are you ready to maximise spanning in the world of sports betting? Apply today and join us

Team Corporate Retail

Supporting our stores from the sidelines, this team brings razor-sharp coordination and logistical skills, ensuring our in-store experience runs like clockwork.

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Location Malta

Our international headquarters in St Julian’s, Malta, offers sea and sunshine all year round, as well as being the base for our iGaming services.

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Our Vibrant Culture

Life here is electric. We unite in Trust, Progress, and Passion, ferociously Maximising Spannung. We’re down-to-earth and real, with the competitive spirit to adapt, achieve, and celebrate. Every day is different at Tipico. We like it that way!

Diversity & Ethics

The Winning Difference

Diversity breeds victory. Our culture is open, curious and accepting; we value viewpoints from all walks of life. With 40+ nationalities in our team globally, we celebrate each other’s unique, real personalities, making us stronger, together.