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Responsible Gaming Analyst - German speaking (m/f/x)

Saint Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Responsible Gaming Analyst to join the team!

Do you have gaming industry experience and a desire to ensure the well-being of our players? If so, our Responsible Gaming Team may be just the place for you! As part of this team, you will review, improve, and maintain existing policies and procedures to ensure compliance with the relevant regulatory bodies, as well as assist with ongoing training of colleagues from the Customer Service team.

Your playing field:

  • You will monitor new customer registrations to prevent underage gambling; ensuring the security of both our customers and our organization.
  • You will provide support and be the main point of escalation for all Responsible Gaming/Underage cases and issues for Online as well as Retail.
  • You will review and monitor flagged accounts placed on the RG watchlist.  You will make sure that customers are enjoying themselves within the regulatory guidelines and their comfort limits.    

Which skills you should bring to the pitch:

  • Native or Fluent German speaker.
  • Experienced.  You already have relevant experience in the iGaming or Sports Betting industry – either in CS or Fraud.
  • Customer centric mindset.    The customer is always in the middle of everything you!  You design and deliver customer focused solutions.
  • Nimble learning mindset.  You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Open to change .    You have a flexible and creative mindset that allows you to adapt easily to changing situations and circumstances.
  • Ownership & accountability.     You take responsibility and hold yourself and others accountable to meet commitments.
  • Solution-oriented & hands-on.  You consistently achieving results, even under tough circumstances and are never too busy for operational work.
  • Flexible.   You would be required to work in shifts, weekends and public holidays.

 Additional Skills:

  • Good knowledge of the English language.
  • Knowledge of responsible gaming regulations in relevant markets.
  • Strong computer skills (Word, Excel, Adobe).

This is how we score with you:

  • Established International Group. We have a solid foundation on which to grow.
  • Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
  • Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and subsidised parking.
  • On-site childcare. Worried about where to leave your 3+ year old kids? We’ve got a game plan.
  • Sports Incentive. We want you to remain active and will subsidise a membership of the sport of your choice.
  • Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
  • Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Team Customer Focus

Relentlessly giving moments of Spannung to our customers through insight, strategy, and creativity.

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Location Malta

Our international headquarters in St Julian’s, Malta, offers sea and sunshine all year round, as well as being the base for our iGaming services.

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Culture

Our Vibrant Culture

Life here is electric. We unite in Trust, Progress, and Passion, ferociously Maximising Spannung. We’re down-to-earth and real, with the competitive spirit to adapt, achieve, and celebrate. Every day is different at Tipico. We like it that way!

Diversity & Ethics

The Winning Difference

Diversity breeds victory. Our culture is open, curious and accepting; we value viewpoints from all walks of life. With 40+ nationalities in our team globally, we celebrate each other’s unique, real personalities, making us stronger, together.