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Product Manager (m/f/d) - Customer Experience

Saint Julian's, Malta


We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry.

We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of   Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for  Product Manager (m/f/d)   to join the team in our iconic HQ in Malta!

Your daily pitch:

As Product Manager (m/f/d) -  Customer Experience you lead product and feature initiatives through the entire development lifecycle and release them to market to deliver value to Tipico customers. You collaborate closely with Software Development Teams, Scrum Masters, other Product Managers and align with Product Lead to ensure successful delivery.

Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward. Have an impact on Tipico and its continuous success story!

Your playing field:

  • You are responsible for product area domains and work to deliver high-quality, defect-free and top performing products.
  • You support the Product Lead in defining and executing the area product strategy to achieve business objectives.
  • You define feature Epic requirements and guide the efforts of the Development Teams in an Agile working environment (i.e. daily scrums, sprint planning, sprint reviews and retrospectives).
  • You produce delivery plan of initiatives in close collaboration with development teams and evaluate the quality of on-going project efforts ensuring production proceeds according to schedule.
  • You define Non-functional requirements and ensure measures are in place to support management of product and feature performance.
  • You are responsible for story UAT and sign-off ensuring requirements and overall quality is met.
  • You support Product Lead to conceive, document and drive the creation of new product features and improvements.
  • You work with UXD Team for wireframes, mock-ups and specifications for new features.
  • You also work closely with various departments (e.g. Commercial, Compliance, Customer Service, Bookmaking, etc.) to ensure their requirements are collected and prioritised alongside product requirements.
  • You conduct market and competitive research and keep up-to-date with emerging new online technologies, trends in the digital landscape and leading industry practices.

Which skills should you bring to the pitch:

  • University degree in information technology, business administration or similar.
  • Expertise. You bring minimum 3 years’ experience as PM in managing & delivering end-to-end product solutions in an agile and innovative environment, ideally in the areas of iGaming, sportsbook, online casino and/or e-commerce.
  • Technology. To stay ahead of the game, you need to be able to understand tech trends, see how they impact your roadmap, and how they can drive innovation. Therefore understanding of leading software development is your absolute strength.
  • Customer Focus. Strong customer focus with the ability to empathize with customer motivations and desires is self-evident to you.
  • Agile environment.  You are experienced in working in an agile environment and you bring a strong understanding of product/software delivery lifecycle.
  • Project Management. To drive projects further you bring project management skills including product-based planning techniques, business case creation & maintenance and issues.
  • Stakeholder Management. To manage stakeholders from different cross-functional teams and to maintain strong working relationships with them, you have excellent negotiation and conflict resolution skills.
  • Languages.  Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission.  English  is the way we communicate within the company.

Who we’re looking for:

  • Agile Mindset.  This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success.
  • Team player. We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution.
  • Innovative . We create space for ideas and love to use the newest technologies. To be cutting edge, we need to stay on top and deliver an amazing digital experience.

This is how we score with you:

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support.  To make your move to Malta as smooth as possible 
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
  • Sports Incentive.  We want you to remain active and will subsidise a gym membership of your choice.
  • Modern offices.  Our very own Tipico Tower provides an open plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Are you ready to start your career at Tipico? Apply now and become part of our winning team.

If you have any questions or comments about this role, our TA team will be happy to help! Also feel free to contact us on our social media channels.

We look forward to receiving your application! Let's maximise Spannung!



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The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.



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Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!



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We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.