We are Tipico, market leader in online and retail sports-betting in Germany. We are One Team, trust drives our collaboration and relationships. We love what we do, we learn every day and always strive to be better. We believe in progress, investing in personal and professional growth. This is what we look for in our employees. Are you ready to be part of our game as a Online Process Analyst?
Are you analytical and data driven? Do you have experience mapping customer flows? If so, the Marketing team at Tipico may be just the place for you! The Online Process Analyst will ensure a flawless customer experience by analysing the customer facing processes and internal processes to the finest detail. S/he will track and analyse insights and implement processes which will be key for members of the Online team to increase customer satisfaction and ultimately assist Tipico in remaining a Market Leader.
Your playing field:
- You will carry out detailed mapping and analysis of all customer facing and internal processes.
- Based upon your analysis, you will suggest improvements to increase efficiency and customer satisfaction by standardising and recommending operating procedures, controls, and training needs.
- You will create an agreed format and structure for all process documentation.
- Setting up constant monitoring and analysis to ensure measurable KPIs are in place will fall under your realm of responsibilities.
Which skills you should bring to the pitch:
- Data Driven. You have a strong understanding of numbers and processes and are able to convert this information into actionable plans for the Online unit.
- Communicator. You are comfortable and effectively able to communicate with various internal stakeholders and team members. You have strong written, verbal and presentation skills.
- Experienced. You are experienced in analysing processes and the use of Business Process Analysis tools.
- Analytical. You have strong visual modelling and process thinking skills.
- Tech Savvy . You will possess advanced skills in a process mapping tools and ideally have a good understanding of Atlassian tools such as Jira and Confluence.
- Innovative. You will come up with creative solutions to business challenges.
Additional Skills:
- Score extra points with us by having experience in the gaming or similar fast paced industry.
- Fluent written and spoken English is essential.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary and Private medical health insurance.
- Sports Incentive . We want you to remain active and will subsidise a membership of the sport of your choice.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Team Customer Focus
Relentlessly giving moments of Spannung to our customers through insight, strategy, and creativity.
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Location Malta
Our international headquarters in St Julian’s, Malta, offers sea and sunshine all year round, as well as being the base for our iGaming services.
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Our Vibrant Culture
Life here is electric. We unite in Trust, Progress, and Passion, ferociously Maximising Spannung. We’re down-to-earth and real, with the competitive spirit to adapt, achieve, and celebrate. Every day is different at Tipico. We like it that way!
The Winning Difference
Diversity breeds victory. Our culture is open, curious and accepting; we value viewpoints from all walks of life. With 40+ nationalities in our team globally, we celebrate each other’s unique, real personalities, making us stronger, together.
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with only the best, and we’re prepared to invest in you. Here at Tipico, we offer competitive salary and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
