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IT Support Analyst

Slavonski Brod, Croatia

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for IT Support Analyst  to join the team!

 

Tipico is looking for a IT Support Analyst to join our team. Grow with us, introduce us to new ideas and develop products that maximise the thrill of sports for our customers. Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward.

 

Your playing field:

  • Maintaining a high standard of customer service, satisfaction and support provided
  • Supporting Corporate IT in delivery of high-quality IT Support services to end-users across all offices of Tipico Group
  • Investigating and troubleshooting issues as part of standard incident management / request fulfilment processes
  • Owner of reported issues and communicating the status and progress of such issues in a regular manner
  • Coordinating troubleshooting and repair of OS & software (Windows, Mac OSX, Windows and mobile devices) failures; communicating with impacted parties
  • Managing user accounts, passwords and mailboxes within the corporate Active Directory and Exchange Servers as per request

 

Which skills you should bring to the pitch:

  • Strong Skillset.  Knowledge of Active Directory, email technologies (Office 365, exchange servers) and Microsoft Office applications
  • Ticketing System.  Knowledge of ITSM applications: JIRA Service Desk
  • Hardware.  Knowledge of PC workstation security and disk encryption systems
  • IP System.  Knowledge of IP addressing, networking and telephony
  • Network Systems.  Basic understanding of WLAN technology, network systems, virtualization and virtual infrastructure (VMware & Hyper-V)
  • Language. Fluent in English and Croatian (verbal and written) and win extra point with German language. Our OneTeam consists of more than 30 different nationalities in 7 countries working together to achieve Tipico’s mission. However, Croatia is the home of our Bookmaking team and this is how we communicate here.

This is how we score with you: 

  • Stable Employer.  We are one of the biggest employers in the industry in Slavonski Brod, our German roots provide a stable ground.
  • Salary Package.  You are one of the main reasons for our success, we offer you an attractive incentive system
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Gym Allowance.  Because we love Sports!
  • Modern offices.  An open plan space with the latest technology where we collaborate.
  • Parking . close by to the office, making your commute to work as hassle-free as possible
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections
  • Well-equipped games room.  We reinforce our connections, competing and celebrating each other’s wins is part of our daily pitch.

Ready to score?

Get in touch with our Talent Acquisition Team if you have any questions.


01

TRUST

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TRUST

The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.

02

PROGRESS

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PROGRESS

Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!

03

PASSION

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PASSION

We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.