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IT Support Administrator - Bookmaking (m/f/x)

Medellín, Colombia

Full-Time

Our Lineup

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung,  thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

For our company location in Medellin (Colombia) we are on the hunt for self-driven individuals who want to join us because they like being challenged and love to work in a highly collaborative and agile environment.

  • Supporting the Team in maintaining the highest standard of IT support (desk-side and remote) and satisfaction of end users
  • taking responsibility for managing IT support and infrastructure services, consisting of technology and solutions, required for successful delivery, including  heterogeneous infrastructure environments, Cloud technologies
  • Investigating and troubleshooting technical and operational issues as part of Incident Management & Request Fulfilment processes and infrastructure projects, aiming to improve the services offered. 
  • Owning reported issues and communicating the status and progress in a regular manner. 
  • Maintaining operational documentation, Knowledge Base articles and Standard Operating Procedures. 
  • Troubleshooting and repairing hardware & software (Windows & mobile devices) issues

YOUR PERSONALITY

  • Self-driven, success-oriented, ready to deliver
  • Excellent communication and analytical skills
  • Excellent command of written and spoken Spanish - English (German would be a plus)
  • Knowledge of network technologies and protocols, MS Server Environments (AD, DNS)
  • Bachelor Degree in Computer Science or an equivalent degree
  • 2 to 4 years of professional experience in IT support 

YOUR BENEFITS AT TIPICO

  • Trainings (internal/ external) and further qualifications programs
  • The chance to improve your skills and acquire new ones with the ability to progress
  • Sponsored company and team events
  • Working with a young and ambitious team
  • An attractive incentive system according to business results
  • Modern equipment, and work in a new and spacious office spaces

Get in touch with our Talent Acquisition Team if you have any questions.


Team Pro-Tech

Fueled by passion for our products and the user experience they craft.

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Location Colombia

Our Medellin office focuses on trading, and straddles timezones to allow us 24/7 coverage of the live trading market - as well as being the leading office for our new US sportsbook.

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Culture

Our Vibrant Culture

Life here is electric. We unite in Trust, Progress, and Passion, ferociously Maximising Spannung. We’re down-to-earth and real, with the competitive spirit to adapt, achieve, and celebrate. Every day is different at Tipico. We like it that way!

Diversity & Ethics

The Winning Difference

Diversity breeds victory. Our culture is open, curious and accepting; we value viewpoints from all walks of life. With 40+ nationalities in our team globally, we celebrate each other’s unique, real personalities, making us stronger, together.