IT Service Manager (m/f)

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for IT Service Manager  to join the team!

IT Service Manager owns and runs the ITIL service management processes & procedures throughout the product lifecycle. The job holder collaborates closely with Software Development, IT Operations and Product Management/Business Partners and ensures successful and high qualitative product delivery.

Your playing field:

• As a member of the IT Service Management team, you will be responsible to manage and run the ITIL processes, including incident, problem and change management within the Tipico Group:
• You will define the procedures and coordinate the activities that are necessary to ensure the smooth implementation of changes and the knowledge transfer between teams within the ProTech organization
• You will define the classification and prioritization of incidents and manage the flow of information and escalations among the involved teams, ensuring timely and effective restoration of impacted services
• You will work on the Continual Service Improvements for the processes that you are responsible for. This includes the definition of meaningful SLAs and KPIs, automatic reporting to senior management and the gathering of feedback from all stakeholders within the Tipico Group
• Queue Management utilizing the Incident, Problem and Change management application
• Identifies processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes and develop process performance measures
• Provide regular and accurate service management reports and dashboards for management 
• Transition management of new projects into production ensuring quality operational procedures as in place.
• Work collaboratively with department managers, product owners/managers, project managers, development teams, testing and operational teams 

Who we’re looking for:

• You have a flexible, pro-active mindset with an emphasis on quality and details
• You are innovative-thinking, focus on solutions for automation and think in creative ways
• You are communicative, outgoing and not afraid to take decisions under pressure
• Confident and capable within a team environment and working on own initiative
• Attention to detail but capable of being flexible when competing deadlines
• Confident and successful when planning and setting priorities for workload
• Strong focus on service and the continuous improvement of service

Which skills should you bring to the pitch:

• Qualifications . Computer Science Studies and minimum of 1 year of professional experience in a similar field of work.
• Tech Savvy.  Excellent skills in process management (understanding and optimization of processes).  Experience in SQL, Microsoft Excel and software languages like Phyton.
• Fluent in English and Croatian (verbal and written) . Our one team consists of more than 40 different nationalities working together to achieve Tipico’s mission. However, Croatia is the home of our Bookmaking team and this is how we communicate here.
• Team player . We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution.
• Agile Mindset.  This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success
• Innovative.  We create space for ideas and love to use the newest technologies. To be cutting edge, we need to stay on top and deliver an amazing digital experience
• Win extra points . Experience in SQL, Microsoft Excel and software languages like Phyton.

This is how we score with you: 

• Stable Employer.  We are one of the biggest employers in the industry in Slavonski Brod, our German roots provide a stable ground.
• Salary Package.  You are one of the main reasons for our success, we offer you an attractive incentive system.
• Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
• Gym Allowance.  Because we love Sports!
• Modern offices.  An open plan space with the latest technology where we collaborate.
• Parking . close by to the office, making your commute to work as hassle-free as possible
• Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections
• Well-equipped games room.  We reinforce our connections, competing and celebrating each other’s wins is part of our daily pitch.

Ready to score?

Get in touch with our Talent Acquisition Team if you have any questions.

Note: please submit your CV and cover letter in English.