We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung , thriving through our values of Trust, Progress , and Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for IT Service Manager to join the team!
IT Service Manager owns and runs the ITIL service management processes & procedures throughout the product lifecycle. The job holder collaborates closely with Software Development, IT Operations and Product Management/Business Partners and ensures successful and high qualitative product delivery.
Your playing field:
- As a member of the IT Service Management team, you will be responsible to manage and run the ITIL processes, including incident, problem and change management within the Tipico Group:
- You will define the procedures and coordinate the activities that are necessary to ensure the smooth implementation of changes and the knowledge transfer between teams within the ProTech organization
- You will define the classification and prioritization of incidents and manage the flow of information and escalations among the involved teams, ensuring timely and effective restoration of impacted services
- You will work on the Continual Service Improvements for the processes that you are responsible for. This includes the definition of meaningful SLAs and KPIs, automatic reporting to senior management and the gathering of feedback from all stakeholders within the Tipico Group
- Queue Management utilizing the Incident, Problem and Change management application
- Identifies processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes and develop process performance measures
- Provide regular and accurate service management reports and dashboards for management
- Transition management of new projects into production ensuring quality operational procedures as in place.
- Work collaboratively with department managers, product owners/managers, project managers, development teams, testing and operational teams
Who we’re looking for:
- You have a flexible, pro-active mindset with an emphasis on quality and details
- You are innovative-thinking, focus on solutions for automation and think in creative ways
- You are communicative, outgoing and not afraid to take decisions under pressure
- Confident and capable within a team environment and working on own initiative
- Attention to detail but capable of being flexible when competing deadlines
- Confident and successful when planning and setting priorities for workload
- Strong focus on service and the continuous improvement of service
Which skills should you bring to the pitch:
- Qualifications . Computer Science Studies and minimum of 1 year of professional experience in a similar field of work.
- Tech Savvy. Excellent skills in process management (understanding and optimization of processes). Experience in SQL, Microsoft Excel and software languages like Phyton.
- Fluent in English and Croatian (verbal and written) . Our one team consists of more than 40 different nationalities working together to achieve Tipico’s mission. However, Croatia is the home of our Bookmaking team and this is how we communicate here.
- Team player . We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution.
- Agile Mindset. This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success
- Innovative. We create space for ideas and love to use the newest technologies. To be cutting edge, we need to stay on top and deliver an amazing digital experience
- Win extra points . Experience in SQL, Microsoft Excel and software languages like Phyton.
This is how we score with you:
- Stable Employer. We are one of the biggest employers in the industry in Slavonski Brod, our German roots provide a stable ground.
- Salary Package. You are one of the main reasons for our success, we offer you an attractive incentive system.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Gym Allowance. Because we love Sports!
- Modern offices. An open plan space with the latest technology where we collaborate.
- Parking . close by to the office, making your commute to work as hassle-free as possible
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections
- Well-equipped games room. We reinforce our connections, competing and celebrating each other’s wins is part of our daily pitch.
Ready to score?
Get in touch with our Talent Acquisition Team if you have any questions.
Note: please submit your CV and cover letter in English.
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with only the best, and we’re prepared to invest in you. Here at Tipico, we offer competitive salary and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
Our three core values guide all we do. Explore each one to learn what matters most at Tipico.
The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.
Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!
We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.