Head of Player Safety (m/f/x)

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for a  Head of Player Safety (m/f/x)  to join the team!

The purpose of this role is to lead the Player Safety department to ensure that all operational Responsible Gaming,  GDPR, Legal and complaints processes are followed with precision in order to mitigate compliance breaches.  The role holder needs to build, lead and develop a high-performing team, both upskilling present resources as well as hiring highly skilled resources to strengthen the team further.

Your playing field:

• You will work closely with our Director of Customer Operations to develop and execute the Player Safety strategy and reach set targets
• Take ownership of Leading the B2C operational alignment between two of our pillars, Online and Retail
• Processes are the core of our operations, it is important to make sure that processes are documented to a high standard, are always up to date and capture data points to stay on top of all behaviours
• Lead a team of Responsible Gaming and GDPR & Legal Analysts, mentoring and motivating the teams to achieve high productivity and engagement, whilst also ensuring high capability to deal with complex cases
• Evaluate risk and lead quality assurance efforts, ensuring strong monitoring systems are in place to mitigate compliance breaches
• We are consistently reinventing ourselves, report on our operational performance and share your ideas and improvements to Senior Management up to C- Level
• Together with other team members #oneteam, we maintain Success Rates at optimal levels with special attention to EDD SR% while gathering an in depth understanding of all verification tools
• Keep up to date with all Customer Operation developments, whilst also building strong relationships with the MLRO, our Compliance team and other senior stakeholder

Which skills you should bring to the pitch:

• Minimum of 5 years’ relevant experience. Working within Player Safety/Responsible Gaming at mid-management level at the least, 3 of them working at Head of level and in the iGaming sector.
• Bachelor’s degree . post-secondary qualification or equivalent qualification is essential.
• Excellent Understanding of all Customer Operations Functions. We need your knowledge to reach our goals, along with the understanding of Verification and AML tools.
• Strong Knowledge of EU . (4th AMLD, 5th AMLD), German License & MGA regulations
• Languages. Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission. English is the way we communicate within the company– score some extra points with us if you can speak and write in German too.
• Excellent leadership and management skills. Developing, managing and inspiring your team members is essential.
• Strong Stakeholder management and Influencing skills.  Excellent presentation skills – You know how to manage and negotiate with stakeholders
• Advanced analytical, decision-making and problem-solving skills. We need your data analytics and reporting skills to come up with the best solutions for us. You are also strong with numbers and resource planning.
• Advanced Microsoft Office Skills. Especially Powerpoin

This is how we score with you:

• Established International Group . We have a solid foundation on which to grow
• Personal and Professional Growth . We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support.  To make your move to Malta as smooth as possible 
• Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness, and life), and free parking.
• Sports Incentive . We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
• Events . Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!