Head of Customer Operations AML (m/f/x)

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for a  Head of Customer Operations AML (m/f/x)  to join the team!

You will lead our AML team to ensure that all operational AML procedures are followed precisely. We need at least five years of leadership experience in the gaming industry and AML best practices. Working for a regulated company that ranks as the number one sportsbook in Germany requires an analytical and strategic leader. We need you to build solid procedures and monitoring systems to mitigate compliance breaches. Strong management skills are required to lead a considerable large team and develop a high-performing team while hiring highly skilled members to monitor all procedures. Thanks to our high standards and professional team, we never stop progressing to reach new levels of excellence!

Your playing field:

• AML . You will work closely with our Director of Customer Operations to develop and execute the AML strategy and reach set targets.
• Ownership . You will take ownership of leading the B2C operational alignment between two of our pillars, Digital and Instore.
• Procedures are the core of our operations, it is important to ensure that they are documented to a high standard, are always up to date and capture data points to stay on top of all behaviors.
• Evaluate risk and lead quality assurance efforts, ensuring strong monitoring systems are in place to mitigate compliance breaches.
• Together with other team members #oneteam, we maintain Success Rates at optimal levels with special attention to EDD SR% while gathering an in depth understanding of all verification tools.
• Develop . Keep up to date with all Customer Operation developments, whilst also building strong relationships with the MLRO, our Compliance team and other senior stakeholders.
• Improve . We are consistently reinventing ourselves, report on our operational performance and share your ideas and improvements to Senior Management up to C- Level.

Which skills should you bring to the pitch:

• Minimum of 5 years’ relevant experience.  Working within AML Operations in the iGaming sector at mid-management level at the least, 3 of them working at Head of level.
• Excellent Understanding of all Customer Operations Functions.  We need your knowledge to reach our goals, along with the understanding of Verification and AML tools. Also, familiarity with all business functions including Compliance, HR, Finance, Marketing, Technology and others
• Strong Knowledge of EU . (4th AMLD, 5th AMLD), German License & MGA regulations
• Languages.  Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission.  English  is the way we communicate within the company– score some extra points with us if you can speak and write in  German  too.
• Excellent leadership and management skills.  Developing, managing and inspiring your team members is essential.
• Strong Stakeholder management and Influencing skills.  Excellent presentation skills – you know how to manage and negotiate with stakeholders
• Advanced analytical, decision-making and problem-solving skills.  We need your data analytics and reporting skills to come up with the best solutions for us. You are also strong with numbers and resource planning.
• Advanced Microsoft Office Skills.  Especially Powerpoint

This is how we score with you: 

• Established International Group.  We have a solid foundation on which to grow.
• Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
• Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and free parking.
• On-site childcare.  Worried about where to leave your 3+ year old kids? We’ve got a game plan.
• Sports Incentive.  We want you to remain active and will subsidise a membership of the sport of your choice.
• Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
• Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our winning team.

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!