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Games CRM Campaign Manager – German speaking (m/f/x)

Saint Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Games CRM Campaign Manager to join the team!

Are you customer focused with a passion for the Games sector of the gaming industry?  Are you creative enough to produce amazing campaigns yet data-driven enough to analysis their financial effectiveness?  Do you have a strong desire to maximize our customers’ experience?  If so, the Gaming team at Tipico may be just the place for you!  The Games CRM Campaign Manager will increase customer retention and engagement with a focus on our Games product through excellent multi-channel communication and event driven ad-hoc promotions. This individual will work closely with internal and external stakeholders to ensure engagement of customers with refreshing, perfectly executed campaigns and relevant communication cycles. The focus is on customer engagement by constant optimization of customer communication, website content and user experience.

 Your playing field:

  • You will create campaigns and user journeys using cutting edge CRM and CMS tools.
  • You will use your creative nature to write marketing copy and oversee campaign asset design.
  • You manage and improve automated customer life cycle communications and ensure relevant Gaming communications across all channels with aligned website content
  • You will stay informed and current by researching market trends, competitor campaigns, promotions and communication and share that knowledge with your team.

Which skills you should bring to the pitch:

  • German Language.   As the leading sports betting provider, native or fluent German language skills both written and spoken are required.
  • Experience.   You have 2+ years of CS, CRM, or Gaming industry experience.
  • Customer centric mindset.  The customer is always in the middle of everything you do.  As such, you design and deliver solutions with them in mind. 
  • Collaborative.    You will work cross-functionally with external partners and internal teams to nurture mutually beneficial relationships.
  • Open to change.    You maintain a flexible and creative mindset that allows you to adapt easily to changing situations and circumstances.
  • Personal & professional integrity.  You have the desire and determination to work hard to meet the job’s goals while adhering to policies.
  • Solution-oriented & hands-on.  You’re consistently achieving results, even under tough circumstances and never too busy for operational work.

 Additional Skills:

  • English language skills both written and spoken are essential.
  • Knowledge of retention and reactivation strategies.
  • Good html and Excel knowledge.

This is how we score with you:

  • Established International Group. We have a solid foundation on which to grow.
  • Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
  • Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and free parking.
  • On-site childcare. Worried about where to leave your 3+ year old kids? We’ve got a game plan.
  • Sports Incentive. We want you to remain active and will subsidise a membership of the sport of your choice.
  • Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
  • Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Team Customer Focus

Relentlessly giving moments of Spannung to our customers through insight, strategy, and creativity.

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Location Malta

Our international headquarters in St Julian’s, Malta, offers sea and sunshine all year round, as well as being the base for our iGaming services.

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Culture

Our Vibrant Culture

Life here is electric. We unite in Trust, Progress, and Passion, ferociously Maximising Spannung. We’re down-to-earth and real, with the competitive spirit to adapt, achieve, and celebrate. Every day is different at Tipico. We like it that way!

Diversity & Ethics

The Winning Difference

Diversity breeds victory. Our culture is open, curious and accepting; we value viewpoints from all walks of life. With 40+ nationalities in our team globally, we celebrate each other’s unique, real personalities, making us stronger, together.