We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious - we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.
At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a Customer Service Specialist (m/f/x) to join the team!
Your daily pitch
You would call yourself a detail-oriented professional who provides high quality work and thoroughly follows set procedures? You enjoy optimizing processes, as well as providing and enhancing trainings? Are you a confident communicator who is ready to take on responsibility? Then the role as Customer Service Specialist (m/f/x) might be exactly what you are looking for! Your collaborative and self-driven nature will pave the way to working closely with the Head of Department, Team Leads as well as other Senior professionals within our Customer Operations department to ensure compliance, reduce errors, suggest process improvements, and document guidelines to achieve excellence within our Customer Service.
Your playing field
- You will be working closely with the CS Management, to execute the Customer Service strategy and reach set targets, while acting as a reference on complex CS escalations.
- A close collaboration with the Team Leads will help you to optimize procedures and training material to increase quality.
- You provide excellent training to enhance the skills and knowledge to prevent compliance violations and minimize human errors within the CS team.
- Implementing, overseeing and monitoring processes to maintain them and ensure highest quality in our provided service is crucial to this role.
- You will be documenting processes, guidelines and creating templates and articles for our Help Center.
- To improve customer interactions and service delivery you analyze data on a regular basis to optimize the product, reach objectives and identify areas for improvement.
Which skills should you bring to the pitch
- Experience. You bring some years of relevant experience in a similar role in a Customer service function, ideally within the iGaming industry.
- Language skills. English is the official language in our Malta office, therefore fluent English language skills are essential. However, as the #1 sportsbetting provider in Germany, native German language skills are equally important.
- Project Management. You have experience in project management and are passionate about streamlining processes to drive efficiency and effectiveness. You have a sharp eye for detail.
- Self-driven. You are an eager and motivated professional who can identify potential needs and gaps combined with being an advocate for collaboration to find the best solution possible.
- Value work relationships. You thrive in your role through a respectful and valuable exchange of opinions and ideas. You are never too shy to learn from others.
Functional / Technical Competence
- Familiarity with automation tools and AI-driven systems used in customer operations is a strong plus.
- Proficiency in using customer service platforms and reporting tools (e.g. Excel, PowerPoint).
- Knowledge of Salesforce and Jira is desirable.
This is how we score with you
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible.
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico’s right for you?
Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
VALUES
VALUES
Be a Champion
Our four core values guide all we do. Explore each one to learn what matters most at Tipico.
Win high as a team
Win high as a team
We play to win—together. Bold goals, relentless ambition, and team synergy drive us to deliver excellence. Every pass counts, every player matters. We trust and respect each other to achieve greatness and become champions.
Own the game
Own the game
We take full ownership of our roles, decisions, and outcomes. Champions rise by being accountable, learning from every play, and showing leadership at every level.
Get better every day
Get better every day
We’re always learning, evolving, and pushing boundaries. We study the game, refine our skills, and continuously adapt to stay ahead of the game and achieve lasting success.
Excite the arena
Excite the arena
Just like champions thrive on a packed stadium filled with energy, millions of customers are cheering us on to deliver top-tier experiences. Every play we make, every decision we take, is with their experience in mind.