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Customer Service Agent (m/f/x) - German speaking

St. Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Your daily pitch

Are you good at dealing with other people? Are you motivated to solve problems and help customers? We offer you a dynamic working environment where communication with customers takes place via email and live chat. Our customer service team is one of the foundations of our success. We want you to represent us and continue to provide an excellent customer experience.

Are you ready to bring the power and thrill of excitement to your working life? Then show us what you can do - because we are looking for  Customer Service Agents  (m/f/x) to join our team!

The next starting date is March 4, 2024

Your playing field

  • During the first 6-8 weeks you will learn everything that is important for the position in a paid training course.
  • After that, you will be the first point of contact for our customers and communicate with them mainly via email and live chat.
  • You will also regularly take on shifts on our service phone to help and advise our store employees
  • You keep yourself always informed about our promotions and offers.
  • We encourage continuous learning and provide regular training to learn and refresh expertise, market trends and best practices.
  • We are #oneteam - you will work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments and Marketing.
  • You support our team with new ideas and suggestions for improvement to make Tipico even better.

Which skills should you bring to the pitch

  • Fluency in German. As the #1 sports betting provider on the German-speaking market, this is a must for communicating with our German-speaking customers.
  • Good knowledge of English. Our team consists of more than 30 different nationalities working together to achieve Tipico's mission. English is also the official language of your new home, Malta.
  • Customer oriented. You enjoy interacting with customers and solving their problems.
  • Tech-savvy. You can handle the common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce. 
  • Multi-tasking. You get on very well in a dynamic working environment and are able to work on 3 chats at the same time.
  • Flexibility. You are willing to work in shifts from Monday to Sunday between 8am and midnight.

 

Nice to have

  • Experience in iGaming or sports betting is advantageous, but not a requirement.

This is how we score with you

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support.  To make your move to Malta as smooth as possible.
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
  • On-site childcare.  We’ve got a game plan to support you and your 3+ year old kids.
  • Sports Incentive.  We want you to remain active and will subsidise a gym membership of your choice.
  • Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Additional Information

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!

 


01

TRUST

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TRUST

The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.

02

PROGRESS

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PROGRESS

Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!

03

PASSION

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PASSION

We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.