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Customer Operations Optimization Specialist (m/f/x) iGaming

Saint Julian's, Malta


We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen. 

Are you ready to turn up the power and bring the thrill of Spannung into your working life? 

Then show us your game face – because we’re looking for a  Customer Operations Optimization Specialist (m/f/x) iGaming  to join the team.

Your daily pitch:

You work closely with the CO Optimization Manager and help to identify technical improvements in order to optimise operations flows and also assist with the integration of new tools within the Customer Operations Department.

Your playing field:

  • You assist all Customer Operations functions Managers to optimize their flows from a product optimization perspective to increase efficiency and achieve the groups defined KPIs for C-Ops.
  • You identify improvements on both the product and operational tools.
  • You manage all technical bugs identify by the Customer Operations teams.
  • You also communicate and support with the testing of released features requested by Customer Operations.
  • You manage dependencies across Customer Operations teams and Product Owners.
  • You will design Customer Heat Maps for identifying workloads and optimize handling of any operational items in real time.

Which skills you should bring to the pitch:

  • Customer Operation.  To totally fulfill this position, it is mandatory that you have a deep understanding of all Customer Operations processes, such as the handling of all contact and German license requirements.
  • Language Skills.  As an international company with over 40 different nationalities, English is our common language of communication. However as #1 sports betting company in Germany, it is also essential to speak and understand fluent German in both ways, verbal and written.
  • Communication.  Not only do you understand both mentioned languages, also it is important you can communicate confidently to your team, manager, and stakeholders to discuss new ideas.
  • Project Management.  For this challenging job it is necessary for you have first project management experience, so you can push forward and innovate process within this everchanging environment.
  • MS Office.  When evaluating and analyzing results of your projects or creating presentations, your advanced MS Office skills come into play, as these tools will be part of your daily business. 

This is how we score with you:

  • Established International Group.   We have a solid foundation on which to grow.
  • Personal and Professional Growth.   We offer you opportunities to develop and grow to unlock your potential.
  • Competitive Package.   We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
  • Sports Incentive.   We want you to remain active and will subsidise a gym membership of your choice.
  • Modern offices.   Our very own Tipico tower provides an open plan space with the latest technology.
  • Events.   Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.   We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.


Think a career at Tipico’s right for you? Apply now and join our winning team.

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!



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The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.



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Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!



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We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.