We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Customer Operations Optimisation Specialist (m/f/x) to join the team!
You will be supporting the Customer Operations Optimisation Manager with all technical tickets which are created by the Customer Operations teams that are focused on the verifications aspect of the product. Working closely to different technical teams, you will be responsible for identifying technical improvements in order to optimise operations flows and will also assist with the integration of new tools within the Customer Operations Department. You will be involved in elevating the product experience.
Your playing field:
- Optimise . You will the Customer Operations management to optimise flows from a product optimisation perspective in order to increase efficiencies.
- Product focus. You will identify potential improvements on both and the verification tools.
- Stakeholder management. You will write business with a clear scope and share them with relevant stakeholders.
- Integrate. Assist with the integration of new tools within the Customer Operations department.
- Testing. You will carry out Front and Back-end User Acceptance Testing on new tools and released features. You will also be identifying technical bugs and liaise with vendors and product owners to ensure improvements are done to the tool/product.
- Optimising tools. You will find ways of optimising the tools through UAT and analysis of configurations, in order to increase the success rate.
- Training. You will deliver training on the used tools to all impacted stakeholders.
- Ownership. You will own contracts for the verification tools and make sure they are escalated, approved and renewed on time including the invoicing aspect. You will also ensure that JIRA is always up to date and lead training sessions on such a process.
Which skills should you bring to the pitch:
- Minimum of 2 years’ relevant experience. Working in a similar operational role within the gaming industry specifically on verification products.
- Excellent Understanding of all Customer Operations Functions. We need your knowledge to reach our goals, along with an understanding of Verification and AML tools, and also having an understanding Customer Operations methodologies.
- Languages. Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission. English is the way we communicate within the company– score some extra points with us if you can speak and write in German too.
- Advanced analytical, decision-making and problem-solving skills. We need your data analytics and reporting skills to come up with the best solutions for us.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and free parking.
- On-site childcare. Worried about where to leave your 3+ year old kids? We’ve got a game plan.
- Sports Incentive. We want you to remain active and will subsidise a membership of the sport of your choice.
- Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico is right for you? Apply now and join our winning team.
If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with only the best, and we’re prepared to invest in you. Here at Tipico, we offer competitive salary and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
OUR VALUES
Our three core values guide all we do. Explore each one to learn what matters most at Tipico.
TRUST
TRUST
The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.
PROGRESS
PROGRESS
Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!
PASSION
PASSION
We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.