Customer Operations Analyst (m/f/x)

As an innovative, product-focused & leading cash payment provider, we have a mission: We bring cash to the digital world! Thanks to many years of experience in cash transactions, we developed a strong understanding of our customers' needs. We operate offices in St. Julian's, Malta as well as in Vienna, Austria and are duly licensed and regulated by the Malta Financial Services Authority (MFSA) as an e-money institution. We are a member of the EVA Association.

Your Department - Operations

Operations work with almost every other team within Zastrpay, ensuring seamless and efficient processes to deliver a great customer experience and making sure any issues are resolved in a timely manner. Working in Operations will give you the opportunity to expand your knowledge and get exposure to a range of different topics and gives you the chance to contribute to building the foundations of our payment solutions .

We are currently looking for someone to join us on our mission and help us scale up. Will you be our next Customer Operations Analyst?

Some of the things you will be doing:

• You will support daily operations by handling verifications, investigations, monitoring and reviews of items related to KYC and AML processes, reconciliations and exception handling.
• You will contribute to the positive reputation of Zastrpay by providing first-class support to customers, merchants and distributors.
• You will support with the on-boarding and monitoring of distributors and merchants as well as provide training support on Zastrpay products and back office tools.
• You will support with the creation and/or maintenance of existing processes and procedures for the team.

This role is on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday 8am-8pm. This can be changed depending on the business needs. 

You will be a great fit if:

• 1 year experience in a similar role.
• You have previous experience working within Operations, Customer Support or KYC departments within the Payments or Banking industry.
• You have a data-driven mindset and a solution-oriented work approach.
• You have an excellent command of Microsoft Office platforms: Office 365, SharePoint, Excel, Teams etc.
• You have a Bachelor’s Degree or Diploma.
• You’ve been described as analytical and detail-oriented.  You know that the details matter!
• English language skills - both written and verbal is essential for this role. 

Extra points if you have any of the following:

• Experience working in an Online, Fintech or fast-moving industry.
• German language skills - this is beneficial but not mandatory since our current target market is Germany.

If so, our Customer Operations Analyst may be just the role for you! 

This is how we score with you:

• Start-up Environment .  Be part of forming the company culture by getting in at the ground level of this organization. You will also be one of the very first founding members of the Operations team.
• Personal and Professional Growth . We offer you opportunities to develop and grow to unlock your potential.
• Competitive Package . We care for our employees, offering an indefinite contract, competitive salary, private health and dental insurance, and subsidized parking.
• On-site childcare . Worried about where to leave your 3+-year-old kids? We’ve got a game plan.
• Sports Incentive . We want you to remain active and will subsidize your membership in the sport of your choice.
• Events . Sponsored charity and team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment . We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

Think a career at Zastrpay is right for you? Apply now and join our winning team.

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!