We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.
At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for CRM Operations Specialist (m/f/x) to join the team!
Your daily pitch
The CRM Operations Specialist (m/f/x) plays a key role in delivering smooth, impactful campaigns and communications that keep our players engaged throughout their journey. Just like a great playmaker on the pitch, you’ll ensure every message lands at the right moment — whether it’s about KYC, deposit limit updates, or responsible gaming interventions. You’ll work hand in hand with teams like UX and Compliance to make sure every interaction is seamless, compliant, and delivers a top-tier customer experience.
Your playing field
- Develop winning strategies to meet regulatory requirements — for example, crafting clear and engaging communications that guide customers through document verification and other compliance steps.
- Run and analyze A/B tests for regulatory journeys in close collaboration with key stakeholders, ensuring every message performs at its best.
- Track performance and report on results, highlighting achievements and success rate improvements across all regulatory campaigns.
- Stay agile on the field by managing both ad-hoc and automated journeys, quickly adapting to new regulatory changes.
- Team up with the CRM Campaign team to align on the campaign calendar and maintain a consistent, seamless customer experience.
Which skills should you bring to the pitch
- Experience. You’ve got at least 2+ years of experience playing in positions like Business Analyst, Project Management, Customer Experience, or CRM - and you know how to keep your eye on the ball when it comes to delivering results. Experience in the iGaming industry would be a bonus point, but it’s not a must-have to join the team.
- Tools. If you’ve worked with CRM tools like Emarsys, Optimove or similar, that’s definitely an advantage.
- Language. You’ll need full fluency in English. German skills would be great too, since we’re the #1 Sports Betting company in Germany, but it’s not required.
- Attitude. We're looking for someone who’s motivated, collaborative, and always eager to level up their game - a true team player who’s ready to learn, grow, and win together.
What we offer:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible.
- Competitive Package. We care for our employees, offering an indefinite
contract, competitive salary, insurance (private health, dental, private accident, sickness and life), and free parking. - On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
- Sports Incentive. We want you to remain active and will subsidize a gym membership of your choice.
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together
as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico is right for you? Apply now and join our dynamic team.
If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.
We look forward to your application!
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
VALUES
VALUES
Be a Champion
Our four core values guide all we do. Explore each one to learn what matters most at Tipico.
Win high as a team
Win high as a team
We play to win—together. Bold goals, relentless ambition, and team synergy drive us to deliver excellence. Every pass counts, every player matters. We trust and respect each other to achieve greatness and become champions.
Own the game
Own the game
We take full ownership of our roles, decisions, and outcomes. Champions rise by being accountable, learning from every play, and showing leadership at every level.
Get better every day
Get better every day
We’re always learning, evolving, and pushing boundaries. We study the game, refine our skills, and continuously adapt to stay ahead of the game and achieve lasting success.
Excite the arena
Excite the arena
Just like champions thrive on a packed stadium filled with energy, millions of customers are cheering us on to deliver top-tier experiences. Every play we make, every decision we take, is with their experience in mind.