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CRM Engagement Manager (m/f/x)

St. Julian's, Malta

Full-Time

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Your daily pitch

You would describe yourself as a creative person who wants to step up and challenge the status quo? In your past roles you have revolutionized CRM strategies with your forward-thinking ideas? Then the role as CRM Engagement Manager (m/f/x) within our Sports Marketing Retention Team could be exactly what you are looking for. As an open-minded professional, you use your creativity and the insights you gain through your analytical skills to create new concepts. This will influence the direction of our customer engagement plans and will lead to a fruitful growth in the future. By aiming to increase customer activity and engagement, you directly impact the product landscape.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a CRM Engagement Manager (m/f/x) to join the team!

Your playing field

  • You develop actionable concepts based on user stories and data insights, which you align with organizational objectives and present to stakeholders. 
  • Collaborate with stakeholders and third-party partners to execute field studies and test innovative engagement ideas.  You ensure a seamless onboarding process and operational coordination.
  • You always have an eye on our competitors from marketing/CRM perspectives and actively adapt operational strategies to industry trends. 
  • Collaborate with stakeholders and 3rd party providers to launch MVPs aimed at driving engagement and turnover.  
  • You monitor KPIs to evaluate the success of new features and constantly adapt the idea to optimize ROI.

 

Which skills should you bring to the pitch

  • Experience. You bring   extensive and relevant experience within the CRM/ Marketing field.
  • Qualification. You hold a Bachelor’s degree, or you have relevant years of work experience, in Marketing or any other related area.
  • Language skills.  English is the official language in our Malta office therefore, fluent English language skills are essential. As the #1 sportsbetting provider in Germany, good German language skills are desirable.
  • Business acumen. Being a sparring partner who is solution oriented and at the same time values collaboration and respectful work.
  • Curiosity towards the new.  Always looking for new ideas to create innovative and better ways for the organization to be successful.
  • Customer-oriented.  You have a strong customer-centric mindset. You are energized by interacting with people and putting yourself in their shoes to drive customer engagement and activity.
  • Analytical skills. Uncover and gain valuable insights with your analytical thinking.

This is how we score with you

  • Established International Group. We have a solid foundation on which to grow.
  • Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support. To make your move to Malta as smooth as possible.
  • Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
  • On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
  • Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
  • Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
  • Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Additional Information

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!


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TRUST

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TRUST

The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.

02

PROGRESS

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PROGRESS

Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!

03

PASSION

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PASSION

We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.