We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you passionate about unraveling the secrets hidden in data? Do you thrive on optimizing marketing strategies through a blend of technical expertise and strategic insights?
Because we are looking for a passionate CO Quality Control Specialist (m/f/x) to join our team.
Customer Operations is a dynamic large team of 190+ which is responsible for Payments, Customer Services, Player Safety, AML, Verification, Player Safety, Fraud and much more.
As a CO Quality Control Specialist, you will play a pivotal role in shaping the governance and quality standards within our Customer Operations department.
Your daily pitch:
- Training and Quality Excellence: Collaborate with operational teams to provide robust training, ensuring a high-quality framework for customer operations excellence. Work together to reduce human errors and enhance overall team performance.
- Documentation Expertise: Support subject experts in documenting processes and procedures to streamline operations and ensure clarity. Proofread materials to maintain consistent standards and enhance overall document quality.
- Approval Process Management: Ensure all processes and procedures undergo a rigorous approval process and are regularly updated to align with industry standards.
- Consistent Standards: Proofread various materials to elevate and maintain consistent quality standards across all documentation.
- Collaborative Support: Assist the lead in various tasks to ensure the smooth functioning of the department.
This is how you score with us:
- Qualifications: Bachelor's degree in a relevant field (e.g., English, communication, technical writing) or equivalent work experience.
- Experience: Gaming industry experience in Customer Operations or Customer Services. Proven document writing or technical writing experience, with at least 2 years in a relevant role.
- Communication: Excellent written and verbal communication skills. Strong organizational skills.
- Proactive . You are a doer! You gained a reputation of being self-motivated and solution oriented.
- Organization : Strong organizational skills to ensure data accuracy and interpretation.
- Languages . Our #oneteam comprises more than 40 nationalities working together to achieve Tipico's mission. English is the way we communicate within the company.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- Modern offices. Our very own Tipico Tower provides an open plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Are you ready to start your career at Tipico? Apply now and become part of our winning team.
If you have any questions or comments about this role, our TA team will be happy to help! Also feel free to contact us on our social media channels.
We look forward to receiving your application! Let's maximise Spannung!
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with only the best, and we’re prepared to invest in you. Here at Tipico, we offer competitive salary and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
Our three core values guide all we do. Explore each one to learn what matters most at Tipico.
The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.
Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!
We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.