We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a CO Optimisation Manager – Backoffice & Salesforce (m/f/x) to join the team!
Customer Operations is a dynamic large team of 190+ which is responsible for Payments, Customer Services, Player Safety, AML, Verification, Player Safety, Fraud and much more.
Your playing field:
- Back Office Expertise: Your role will mainly focus on developing and optimizing Salesforce and a company-owned Back Office with the technical teams.
- Team Leadership: You will lead one CO Optimization Specialist and be responsible for mentoring, training and ensuring high-quality deliverables.
- Cross-functional Collaboration: As a pivotal link between Customer Operation and Technical teams,
- Documentation : Documentation is key to the success of this role; for each change/project, you will be responsible for documenting the Problem Statement, Expected Outcome and support with Requirements documentation.
- Project Management: Each change and improvement would require following an internal process to ensure that essential steps are not foreseen.
- Roadmap Management: You will monitor the technical roadmap and collaborate with Product Owners and Stakeholders to prioritize initiatives effectively.
- Technology Implementation: You will oversee the implementation of new technologies support with testing, ensuring a smooth transition and enhanced operational efficiency.
- Tool Ownership: Besides Salesforce and Backoffice, you will also be responsible for developing and maintaining tools like JIRA, Confluence, etc.
- Strategy . You play a vital role in contributing to the development and execution of the organization's data strategy.
Which skills should you bring to the pitch:
- Minimum of 3 years' relevant experience. In a similar operational role within the gaming industry, specifically on Salesforce and BackOffice optimization.
- Project Management. Have strong project management skills
- Excellent Understanding of all Customer Operations Functions. Understanding customer operations methodologies and end users' needs is essential to succeed.
- Excellent Written and Communication Skill s. To succeed in this role, you would require excellent Written and Communication skills.
- You have advanced analytical skills. Your analytical skills will help you understand complex issues and create reports.
- Artificial Intelligence. Have a genuine interest for new technology and how we can apply it in the Customer Operations Area to improve our service and ensure a smooth customer journey.
- Languages . Our #oneteam comprises more than 40 nationalities working together to achieve Tipico's mission. English is the way we communicate within the company.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- On-site childcare. Worried about where to leave your 3+ year old kids? We’ve got a game plan.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- Modern offices. Our very own Tipico Tower provides an open plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
OUR VALUES
Our three core values guide all we do. Explore each one to learn what matters most at Tipico.
TRUST
TRUST
The greatest sporting teams reach victory through accountability and trust, and here at Tipico, we’re no different. Trust guides every move we make: how we act, operate, and treat our customers and colleagues. We rely on ethical transparency and integrity, so it’s our expectation for our people, products, and services. We trust you, too, giving you space to collaborate and create at pace, with impact. Your loyalty earns you freedom, so you can Maximise Spannung in every moment of your working life.
PROGRESS
PROGRESS
Passion drives progress at Tipico. We challenge, reinvent, and push ourselves to define new levels of excellence. Our progress, in turn, drives your progress and development, as you build your knowledge of our industry, products, and technology. It’s not a guaranteed ticket to the top, but we’ll help you explore opportunities and grow with us. If you want it, seek it, and progress will happen. Show us your spirit to learn and get stronger every day!
PASSION
PASSION
We are bound together as One Tipico by our passion. We have unstoppable hunger to win, driven to create moments of Spannung in our day-to-day lives. Whatever our personal interests - sport, science, fitness, gaming - we identify with each other through a shared spirit to seek victory in our actions. This is part of Tipico’s DNA - and we thrive by channeling our passion into our profession.