Analyst CRO Customer Experience (m/f/x)

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry.

We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of   Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  awesome  things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for  Analyst CRO (m/f/d) - Customer Experience   to join the team in our iconic HQ in Malta!

Your daily pitch:

As Analyst CRO (m/f/d) - Customer Experience you help to develop analytical solutions to influence customer experience, innovation, product development and deliver actionable insights for our products, services, and business. You collaborate with team members and various functions to provide analysis and insights for conversion rate/step improvements on Tipico products. In this position, you will be able to marry your expertise in working with large data sets with your restless desire to formulate and answer broad “what” and “why” questions, publishing results from the analysis to drive product decisions.

Your playing field:

• You collaborate closely with other CX team members to develop and optimize Tipico’s user journeys using qualitative and quantitative insights.
• You analyse customer data to derive insights and to improve step and funnel conversion rates.
• You interpret data, identify key findings, make recommendations, and share learnings based on results to positively impact customer experience.
• You enlighten strategic decisions with detailed analysis of our customer preferences and behaviours.
• You provide ongoing recommendations to help deliver on key metrics and KPIs, through continuous product testing and user experience improvements.
• You design, build, and maintain ongoing performance reports and manage one-off reporting requests.
• You create and execute deliverables that help inform the ideal experiences for users (e.g., product audits, web analytics reviews, user journeys analysis, information architecture reviews, task flows, user scenarios and persona development).

Which skills should you bring to the pitch:

• University degree  in business administration, economics, statistics, or other relevant discipline.
• Expertise. You have proven experience in conversion rate and site optimization, and statistics, ideally in the areas of iGaming, sportsbook, online casino, digital products and/or e-commerce.
• Analytical competence. You bring strong understanding and hands-on experience with website analytics, UX conversion strategies & tactics as well as with A/B Testing.
• Web Analytics & Tools . You are highly proficient in web analytics and familiar in using different web analytics platforms (e.g. Optimizely, Optimize 360, Google Analytics, Heatmaps, HotJar, DataStudio and Mutiny).
• KPIs. You have expertise in defining KPIs to measure conversion and success/failure rates at various points in customer journeys and deriving insights from them and create reporting in eg. Domo.
• Website Design. You are well-trained in effective website design.
• Digital proficiency . You bring strong digital proficiency as well as some experience with HTML, CSS and JavaScript.
• SQL. You are experienced in writing queries using SQL (preferably Google Big Query).
• Other tools. Voice of customer (VoC) tools and testing programs are familiar to you.
• Languages.  Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission.  English  is the way we communicate within the company. German is nice-to-have for the role as well.

Who we’re looking for:

• Agile Mindset.  This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success.
• Team player. We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution.
• Innovative . We create space for ideas and love to use the newest technologies. To be cutting edge, we need to stay on top and deliver an amazing digital experience.

This is how we score with you:

• Established International Group.  We have a solid foundation on which to grow.
• Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support.  To make your move to Malta as smooth as possible 
• Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• Sports Incentive.  We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices.  Our very own Tipico Tower provides an open plan space with the latest technology.
• Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Are you ready to start your career at Tipico? Apply now and become part of our winning team.

If you have any questions or comments about this role, our TA team will be happy to help! Also feel free to contact us on our social media channels.

We look forward to receiving your application! Let's maximise Spannung!