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Retail Services Manager (m/f/x) German speaking

St. Julian's, Malta


We are Tipico, the leading sports betting provider in Germany. We are not only one of the coolest sports brands, but also one of the most exciting iGaming companies. Everyone knows us, and we release and promote games from the most popular providers in the world of iGaming. We ensure that our players always enjoy a safe and responsible environment full of action every day!

We are fueled by our passion for the perfect product, using the newest technologies and partnering with the best to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of  Spannung , thriving through our values of  Trust, Progress , and  Passion . We push the limits of what’s possible because we believe that when adrenaline meets progress,  extraordinary  things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working
life? Then show us your game face – because we’re looking for a Retail Service
Manager (m/f/x)
to join the team!

As the Retail Services Manager (m/f/x), you will play a pivotal role in orchestrating
and managing diverse processes within our business operations. Serving
as the crucial link between shop consultancy, franchisees in
Germany/Austria, and our Retail departments in Malta, you will be at the
forefront of driving excellence in contracts, finance, retail legal, and other
key pillars within the Tipico Group

Your playing field:

  • You will serve as the seamless interface between Shop Consultancy, Operations, Internal Support, Retail Malta Contracts, Legal & Compliance, ensuring clear and efficient communication across departments.
  • You will lead the charge in the onboarding and offboarding processes for stores and franchisees, driving efficient process and change management initiatives.
  • You will contribute significantly to the preparation and establishment of internal policies, training programs, and instructions, ensuring alignment with organizational goals.
  • It's in your hands to create, review, and enhance processes, systems, and training requirements, maintaining a dynamic and efficient operational environment.
  • As the go-to person on contractual and financial matters within the retail business, you will provide valuable insights and guidance to the team.
  • You will lead and execute project management activities within the in-store business, ensuring timely delivery and effective implementation of key initiatives.
  • Your role includes overseeing Partner and Supplier Management, focusing on Service Level Agreement adherence and cost control to optimize operational efficiency.
  • You will implement and manage robust Quality Assurance processes to uphold and enhance the quality standards across retail operations.

Which skills you bring to the pitch:

  • Communication: Your ability to communicate and collaborate effectively with diverse stakeholders will be instrumental in fostering strong connections across departments.
  • Experience: Your proficiency in driving and managing processes, coupled with your track record in successfully facilitating organizational change, will be a key asset.
  • Analytical Thinking: Your strong analytical skills will empower you to assess and enhance processes, systems, and training requirements for continuous improvement.
  • Project Management: Your proven ability to lead and execute project management activities will ensure the seamless implementation of key initiatives, contributing to the overall success of our projects.
  • Language: We are the market leader in Germany. Therefore, strong communication skills, verbal and written are mandatory. As an international company, English is our main communication language.

This is how we score with you:

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Relocation Support.  To make your move to Malta as smooth as possible 
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness, and life), and free parking.
  • Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
  • On-site childcare. We’ve got a game plan to support you and your 3+ old kids.
  • Modern offices.  Our very own Tipico tower provides an open-plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on

We look forward to your application!


Unsere DYNAMISCHE Kultur

Das Leben bei Tipico ist mitreißend. Gemeinsam stehen wir für Vertrauen, Fortschritt und Leidenschaft: We Maximise Spannung! Wir sind bodenständig und echt, mit einer ordentlichen Portion Sportsgeist wollen wir uns stets weiterentwickeln, Großes erreichen und Erfolge gemeinsam feiern. Bei Tipico ist jeder Tag anders. Und genau so mögen wir das!


MIT DEM KLEINEN Unterschied zum sieg

Mit Vielfalt zur Tabellenspitze: Bei Tipico legen wir Wert auf eine offene, neugierige und inklusive Kultur. Wir schätzen Sichtweisen aus sämtlichen verschiedenen Lebensweisen. Mit mehr als 40 Nationalitäten in unserem globalen Team freuen wir uns über zahlreiche einzigartige, echte Persönlichkeiten. Diese Vielfalt macht uns gemeinsam stark.