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Customer Operations Optimisation Specialist (m/f/x)

St. Julian's, Malta


We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of  Spannung  into your working life? Then show us your game face – because we’re looking for a Customer Operations Optimisation Specialist  (m/f/x)  to join the team!

You will be supporting the Customer Operations Optimisation Manager with all technical tickets which are created by the Customer Operations teams that are focused on the verifications aspect of the product. Working closely to different technical teams, you will be responsible for identifying technical improvements in order to optimise operations flows and will also assist with the integration of new tools within the Customer Operations Department. You will be involved in elevating the product experience.

Your playing field:

  • Optimise .  You will the Customer Operations management to optimise flows from a product optimisation perspective in order to increase efficiencies.
  • Product focus.   You will identify potential improvements on both and the verification tools. 
  • Stakeholder management.  You will write business with a clear scope and share them with relevant stakeholders. 
  • Integrate.  Assist with the integration of new tools within the Customer Operations department.
  • Testing.  You will carry out Front and Back-end User Acceptance Testing on new tools and released features. You will also be identifying technical bugs and liaise with vendors and product owners to ensure improvements are done to the tool/product. 
  • Optimising tools. You will find ways of optimising the tools through UAT and analysis of configurations, in order to increase the success rate.
  • Training.  You will deliver training on the used tools to all impacted stakeholders. 
  • Ownership.  You will own contracts for the verification tools and make sure they are escalated, approved and renewed on time including the invoicing aspect. You will also ensure that JIRA is always up to date and lead training sessions on such a process. 

Which skills should you bring to the pitch:

  • Minimum of 2 years’ relevant experience.  Working in a similar operational role within the gaming industry specifically on verification products. 
  • Excellent Understanding of all Customer Operations Functions.  We need your knowledge to reach our goals, along with an understanding of Verification and AML tools, and also having an understanding Customer Operations methodologies. 
  • Languages.  Our #oneteam consists of more than 40 different nationalities working together to achieve Tipico's mission.  English  is the way we communicate within the company– score some extra points with us if you can speak and write in  German  too.
  • Advanced analytical, decision-making and problem-solving skills.  We need your data analytics and reporting skills to come up with the best solutions for us.

This is how we score with you: 

  • Established International Group.  We have a solid foundation on which to grow.
  • Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
  • Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and free parking.
  • On-site childcare.  Worried about where to leave your 3+ year old kids? We’ve got a game plan.
  • Sports Incentive.  We want you to remain active and will subsidise a membership of the sport of your choice.
  • Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
  • Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
  • Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our winning team.

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!


Unsere DYNAMISCHE Kultur

Das Leben bei Tipico ist mitreißend. Gemeinsam stehen wir für Vertrauen, Fortschritt und Leidenschaft: We Maximise Spannung! Wir sind bodenständig und echt, mit einer ordentlichen Portion Sportsgeist wollen wir uns stets weiterentwickeln, Großes erreichen und Erfolge gemeinsam feiern. Bei Tipico ist jeder Tag anders. Und genau so mögen wir das!


MIT DEM KLEINEN Unterschied zum sieg

Mit Vielfalt zur Tabellenspitze: Bei Tipico legen wir Wert auf eine offene, neugierige und inklusive Kultur. Wir schätzen Sichtweisen aus sämtlichen verschiedenen Lebensweisen. Mit mehr als 40 Nationalitäten in unserem globalen Team freuen wir uns über zahlreiche einzigartige, echte Persönlichkeiten. Diese Vielfalt macht uns gemeinsam stark.